Q: What do I need to do after purchasing an exchange service?
You will receive an e-mail after the purchase which will contain instructions, as well as the address of our closest repair center where you can ship your board to. Once you e-mail us with the tracking number, we will send out the functioning replacement part same day. If you send us the part without a tracking number, we will have to wait until we receive the part before we ship out the identical working part.

Q: Why is there a shipping cost included in the service?
The shipping cost covers the shipping cost from our warehouses to your location.